Privacy Policy
At Growing Global, we are committed to protecting your privacy and handling your personal information with the utmost care and transparency. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, services, or communications. We understand that trust is fundamental to our relationship with you, and we take our responsibilities under both the Australian Privacy Act 1988 and the European Union's General Data Protection Regulation (GDPR) seriously.
This policy applies to all individuals and businesses who engage with Growing Global, whether you're exploring our shadow operating services, booking strategy calls, or receiving content marketing support. By using our website or services, you acknowledge that you have read and understood how we handle your personal information. We believe in clear communication, so we've written this policy in straightforward language that explains exactly what data we collect, why we need it, and how you can exercise control over your information at any time.
Information We Collect
When you interact with Growing Global, we collect specific information necessary to provide our consulting services and maintain effective communication. We are transparent about what we collect and why each piece of information matters to delivering exceptional service tailored to your business needs.
The information we gather comes primarily through direct interactions when you complete forms on our website, book consultations through Calendly, or engage with our services. We only collect data that serves a legitimate business purpose and helps us understand how to best support your creator business growth and product monetisation goals.
Data Points We Collect
- Your full name and contact details
- Email address for communications
- Business type and industry sector
- Current revenue range
- Phone number for consultations
- Website usage and analytics data
How We Collect Your Data
Website Forms
When you complete enquiry forms on growingglobal.online, we collect the information you voluntarily provide to understand your business needs and goals.
Calendly Bookings
Our scheduling platform captures your contact details and preferences when you book strategy calls or consultation sessions with our team.
Website Analytics
We use Google Analytics and Meta Pixel to understand how visitors interact with our site, helping us improve user experience and content relevance.
Email Communications
Through our email marketing software, we track engagement metrics to ensure our content remains valuable and relevant to your interests.
Third-Party Tools and Service Providers
To deliver our services efficiently and effectively, Growing Global works with carefully selected third-party service providers. Each of these tools plays a specific role in our operations, from scheduling consultations to processing payments and understanding website performance. We only partner with reputable providers who maintain robust security standards and comply with international data protection regulations.
These third-party platforms may have access to certain personal information as necessary to perform their functions. For example, Calendly stores your booking details, Stripe processes payment information securely, and our email marketing software manages communication preferences. Google Analytics and Meta Pixel collect anonymised usage data to help us understand website traffic patterns and improve our marketing effectiveness. Each provider has its own privacy policy governing how they handle data, and we encourage you to review these policies to understand the full picture of data processing.
We ensure that all third-party providers we work with maintain appropriate technical and organisational measures to protect your data. We have agreements in place that require these providers to process your information only for the specific purposes we've authorised and to maintain confidentiality and security standards that meet Australian and European data protection requirements.
How We Use Your Information
Our use of your data is purposeful, transparent, and directly connected to providing value through our consulting services.
Service Delivery and Communication
We use your contact information primarily to respond to your enquiries, schedule strategy calls, and deliver the shadow operating, content marketing, and product monetisation services you've engaged us for. Your business details help us tailor our approach to your specific industry and revenue stage.
Your email address enables us to send service-related updates, respond to questions, share relevant resources, and keep you informed about our consulting offerings. We also use analytics data to understand which content resonates most with creators and businesses like yours, allowing us to continuously refine our approach and deliver more targeted, valuable insights that support your growth objectives.
Your Rights Under Privacy Laws
Growing Global operates in compliance with both the Australian Privacy Act 1988 and the European Union's General Data Protection Regulation (GDPR). These frameworks grant you specific rights regarding your personal information, and we are committed to honouring these rights promptly and transparently. Whether you're based in Australia, the EU, or elsewhere, we extend these protections to all our clients and leads as a matter of good practice and ethical business conduct.
Right to Access
You can request a copy of all personal data we hold about you, delivered in a clear and accessible format.
Right to Rectification
If any information we hold is inaccurate or incomplete, you have the right to request corrections or updates.
Right to Erasure
You can request deletion of your personal data, subject to certain legal obligations we may need to fulfil.
Right to Object
You can object to processing of your data for marketing purposes or where we rely on legitimate interests.
Right to Portability
You can request your data in a structured, commonly used format to transfer to another service provider.
Right to Restriction
You can request that we limit how we use your data in certain circumstances while maintaining storage.
Data Security and Storage
Protecting Your Information
Security is paramount at Growing Global. We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption for data transmission, secure servers with restricted access, and regular security audits to identify and address potential vulnerabilities.
We store your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically, this means we retain client information for the duration of our service relationship and for a reasonable period afterwards to maintain business records and comply with legal obligations. Marketing data is retained until you unsubscribe from communications, at which point we cease sending promotional materials whilst retaining minimal records for compliance purposes.
Marketing Communications and Unsubscribing
When you provide your contact details to Growing Global, we may use them to send marketing communications about our consulting services, industry insights, case studies, and resources relevant to creator businesses and product monetisation. We believe in providing value through our communications, sharing expertise that can genuinely help you grow your business, rather than overwhelming your inbox with irrelevant content.
However, we respect that your communication preferences may change over time. You have complete control over whether you receive marketing emails from us. Every marketing email we send includes a clear and functional unsubscribe link, typically located at the bottom of the message. Clicking this link will immediately remove you from our marketing list, though you may receive one or two additional emails that were already scheduled before your request was processed.
Unsubscribing from marketing communications does not affect any service-related emails necessary to deliver consulting services you've purchased or enquired about. If you wish to completely cease all communications or request deletion of your data, please contact us directly using the details provided in this policy. We process all unsubscribe requests promptly, typically within 48 hours, and honour your preferences across all our communication channels and platforms.
International Data Transfers
As an Australian-based business serving clients internationally, Growing Global may transfer personal data across borders in the course of providing our services. Some of the third-party tools we use, such as Google Analytics, Stripe, and our email marketing platform, store data on servers located outside Australia, including in the United States and European Economic Area.
When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information consistent with Australian Privacy Act requirements and GDPR standards. We only work with service providers who participate in recognised data protection frameworks or who have implemented standard contractual clauses approved by relevant data protection authorities. For EU residents, we ensure that transfers comply with Chapter V of the GDPR, providing adequate protection regardless of where data is processed.
Contact Us and Policy Updates
Get in Touch
For questions about this Privacy Policy, to exercise your data rights, or to request data deletion, contact us at growingglobal.online
Policy Changes
We may update this policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or website notice.
Complaints Process
If you believe we've mishandled your data, contact us first. You also have the right to lodge a complaint with the Australian Information Commissioner or relevant EU supervisory authority.
This Privacy Policy was last updated in 2024 and applies to all interactions with Growing Global, including our website growingglobal.online and all consulting services we provide. We are committed to maintaining the trust you place in us by handling your personal information responsibly, transparently, and in full compliance with applicable privacy laws. Your privacy matters to us, and we're here to answer any questions or concerns you may have about how we protect and use your data.